Company: Shenzhen Shark Shell Digital Technology Co., Ltd.
Email: service@noverisy.com | Legal Representative: Zheng Chuqin
Noverisy™ wants customers to have a clear process for raising concerns about received products.
↩️ Return Requests
Customers who wish to request a return should contact service@noverisy.com and provide sufficient order information together with the reason for the request.
Return eligibility may depend on the condition of the item, the nature of the concern, and whether the product has been used, altered, damaged after delivery, or otherwise changed from its received condition.
📦 Product Condition
Where a physical return is required, products should generally be kept in appropriate condition together with relevant included components where reasonably possible.
Products showing misuse, avoidable damage, unauthorized alteration, or conditions unrelated to their original delivery may not qualify for the same return resolution.
⚠️ Damaged or Incorrect Items
If an item arrives damaged, materially defective, or different from the item ordered, customers should contact us with a description of the issue.
Photographs or other reasonable supporting information may be requested to help confirm the problem.
💡 Review Process
Each eligible request is reviewed according to its circumstances. Noverisy™ may provide appropriate return instructions after the request has been assessed.
Customers should not send products to an unspecified location before receiving applicable return guidance.
📩 Return Support
For return-related assistance, contact:
Nothing in this policy is intended to limit rights that cannot lawfully be excluded under applicable consumer protection rules.